Privacy Policy

Who we are

Suggested text: Our website address is: https://singangkor.com.

Introduction

Welcome to SingAngkor.com! We’re committed to protecting your privacy and handling your data in an open and transparent manner. This policy outlines how we collect, use, and safeguard your personal information.

Website Information

Collection of Personal Data

We collect personal data to enhance your experience. Here’s a summary of what and how we collect:

  1. Contacting the User:

    • Contact Form: We collect your name, email, address, and phone number.
    • Phone Contact: We’ll use your phone number for direct communication.

  2. Payment Management:

    • Via PayWay. Your payment data is protected as per their privacy policies.

  3. Hosting and Backend:

    • SiteGround Hosting: We collect cookies and usage data.

  4. Live Chat Interaction:

    • LiveChat Widget: Cookies and data during service use are collected.

  5. Social Media Interaction:

    • Facebook widgets may collect cookies and usage data.

  6. Traffic Management:

    • Sucuri CloudProxy for data security and optimization.

  7. Marketing and Retargeting:

    • Services like AdRoll and Google Ads for personalized advertising, using cookies and usage data.

  8. Data Backup:

    • Amazon Glacier for secure data storage.

  9. Analytics:

    • Tools like Google Analytics help us understand website usage.

Data Controller

Sing Angkor Boutique Hotel. Reach us by phone at +855 (0)12 737 509 for any privacy concerns.

Data Controller Contact

  • Sing Angkor Boutique Hotel
  • Phone: +855 (0)12 737 509
  • For any privacy concerns, please contact us directly.

Types of Data Collected

We collect various personal data to enhance your experience with us. This includes, but is not limited to:

  • Personal Data: Such as first and last name, phone number, address, and email.
  • Usage Data: Information collected automatically through our Application (e.g., cookies).
  • Communication Data: Data shared while using our service.

Note: All mandatory data required by our Application is essential for service provision. Optional data is at your discretion.

User Responsibility

Users are responsible for any third-party Personal Data obtained, published, or shared through our Application and confirm they have the right to communicate or disseminate them.

Data Processing Methods and Locations

  • Security Measures: We take steps to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.
  • Processing Approach: We use computerized and/or telematic tools aligned with organizational methods strictly related to our service’s purposes.
  • Third-Party Access: Certain third parties and external subjects may have access to the Data, under the Data Controller’s authorization.
  • Location: Data is processed at our headquarters and other locations where involved parties are situated. For details, contact us.

Legal Basis of Processing

We process Personal Data based on:

  • User consent.
  • Contractual necessity.
  • Legal obligations.
  • Public interest or authority.
  • Legitimate interest of the Data Controller or third parties.

Data Retention Period

  • Contract-Related Data: Retained until contract completion.
  • Legitimate Interest Data: Retained until interest satisfaction.
  • Consent-Based Data: Retained until consent withdrawal or as required by law or authority.
  • Post-Retention: Personal Data will be deleted, thus revoking access, deletion, rectification, and data portability rights.

Purposes of Data Processing

User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Remarketing and behavioral targeting, Saving and backup management, Contact the User, Hosting and backend infrastructure, Statistics, Interaction with social networks and external platforms, Interaction with live chat platforms, Payment management and Traffic optimization and distribution.

To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant for each purpose, the User may refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contact the User

Contact form (this Application)

The User, by filling in the contact form with his/her Data, consents to their use to respond to requests for information, quotes, or any other nature indicated in the header of the form.

Personal Data collected: surname; email; address; first name; telephone number.

Contact by phone (this Application)

Users who have provided their phone number may be contacted for commercial or promotional purposes related to this Application, as well as to fulfill support requests.

Personal Data collected: phone number.

Payment Management

Payment management services allow this Application to process payments by credit card, bank transfer or other means. The data used for the payment is acquired directly by the operator of the requested payment service without being processed in any way by this Application.

Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or payment notifications.

  • PayWay (Advanced Bank of Asia Ltd) (ABA Bank)

Payway is a payment service provided by ABA Bank, which allows the User to make payments online.

Personal Data collected: Various types of Data as specified in the privacy policy of the service. See the privacy policy of Payway – Privacy Policy.

Place of processing: Cambodia

Hosting and backend infrastructure

This type of service has the function of hosting Data and files that allow this Application to work, allow its distribution and provide a ready-to-use infrastructure to deliver specific functionality of this Application.

Some of these services operate through servers located geographically in different locations, making it difficult to determine the exact location where Personal Data is stored.

SiteGround Hosting (SiteGround Hosting Ltd.)

SiteGround Hosting is a hosting service provided by SiteGround Hosting Ltd.

Personal Data collected: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service.

Place of Processing: Singapore – Privacy Policy.

 

Personal Data Collected: Cookies; Usage Data.
Place of processing: United States – Privacy Policy. Subject adhering to the Privacy Shield.

Traffic optimization and distribution
This type of service allows this Application to distribute its contents through servers located in the territory and to optimize its performance.
The Personal Data processed depends on the characteristics and implementation methods of these services, which by their nature filter communications between this Application and the User’s browser.
Given the distributed nature of this system, it is difficult to determine the places where the contents, which may contain Personal Data of the User, are transferred.


Sucuri CloudProxy (Sucuri, Inc.)
Sucuri CloudProxy is a traffic optimization and distribution service provided by Sucuri, Inc.
The way Sucuri CloudProxy is integrated means that it filters all traffic from this Application, i.e. communications between this Application and the User’s browser, also allowing the collection of statistical data on it.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.

Storage and backup management
This type of service allows you to save and manage backups of this Application on external servers managed by the service provider. These backups may include both the source code and contents of the Application and the data provided to this Application by the User.
Amazon Glacier (Amazon)
Amazon Glacier is a backup and backup management service provided by Amazon Web Services Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.

Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to keep track of the User’s behavior.
Display Advertisers Extension for Google Analytics (Google LLC)
Google Analytics on this Application may use Google interest-based advertising, third-party audience data and information from the DoubleClick Cookie to extend statistics with demographic data, interests and ad interaction data.
Personal Data Collected: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out. Subject adhering to the Privacy Shield.

User Rights

You, as a user, have rights over your data, including access, correction, deletion, and more. Feel free to contact us for any requests.

More information about Personal Data
Online sale of goods and services
The Personal Data collected are used for the provision of services to the User or for the sale of products, including payment and possible delivery. The Personal Data collected to finalize the payment can be those related to the credit card, the current account used for the transfer or other payment instruments provided. The Payment Data collected by this Application depends on the payment system used.
User Rights
Users may exercise certain rights with reference to the Data processed by the Data Controller.
In particular, the User has the right to:
revoke consent at any time. The User may revoke the consent to the processing of his/her Personal Data previously expressed.
oppose the processing of his/her Data. The User may object to the processing of his/her Data when this is done on a legal basis other than consent. Further details on the right to object are indicated in the section below.
access your Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
verify and request a correction. The User may verify the correctness of his/her Data and request its updating or correction.
obtain the limitation of the treatment. When certain conditions are met, the User may request the limitation of the processing of his/her Data. In this case, the Data Controller will not process the Data for any other purpose than their storage.
obtain the deletion or removal of his/her Personal Data. When certain conditions are met, the User may request the deletion of his/her Data by the Data Controller.
receive your Data or have it transferred to another Data Controller. The User has the right to receive his/her Data in a structured, commonly used and readable format and, where technically feasible, to obtain its transfer without hindrance to another Data Controller. This provision is applicable when the Data are processed by automated means and the processing is based on the User’s consent, on a contract to which the User is a party or on contractual measures connected to it.
lodge a complaint. The User may lodge a complaint with the competent data protection supervisory authority or take legal action.


Details of the right of objection
When Personal Data are processed in the public interest, in the exercise of public powers vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.
Users are reminded that, should their Data be processed for direct marketing purposes, they may object to the processing without giving any reasons. To find out whether the Data Controller processes data for direct marketing purposes, Users may refer to the respective sections of this document.

How to exercise your rights
To exercise the User’s rights, Users may address a request to the contact details of the Owner indicated in this document. Requests are deposited free of charge and processed by the Owner as soon as possible, in any case within one month.
More information about the treatment
Defense in court
The User’s Personal Data may be used by the Owner in court or in the preparatory stages to its possible establishment for the defense against abuse in the use of this Application or related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.
Specific information
Upon your request, in addition to the information contained in this privacy policy, this Application may provide you with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.


System Log and Maintenance
For operational and maintenance needs, this Application and any third-party services used by it may collect system logs, i.e. files that record interactions and may also contain Personal Data, such as the User IP address.
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Response to “Do Not Track” requests
This Application does not support “Do Not Track” requests.
To find out whether any third party services you use to support them, please consult their privacy policy.


Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Application and, if technically and legally feasible, by sending a notification to Users through one of the contact details in the Data Controller’s possession. Therefore, please consult this page regularly, referring to the date of the last modification indicated at the bottom.
If the changes involve treatments whose legal basis is the consent, the Owner will again collect the User’s consent, if necessary.


Definitions and legal references
Personal Data (or Data)
Personal data is any information which, directly or indirectly, even in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.


Usage Data
This is the information automatically collected through this Application (also by third-party applications integrated in this Application), including the IP addresses or domain names of the computers used by the User connecting with this Application, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.. ) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (e.g. the time spent on each page) and details of the itinerary followed within the Application, with particular reference to the sequence of pages consulted, the parameters relating to the operating system and the User’s computer environment.


User
The individual using this Application which, unless otherwise specified, coincides with the Interested Party.
Interested Party
The natural person to whom the Personal Data refers.
Data Processor (or Manager)
The natural person, legal entity, public administration and any other body that processes personal data on behalf of the Owner, as set out in this privacy policy.


Data Controller (or Owner)
The natural or legal person, public authority, service or other body which, individually or jointly with others, determines the purposes and means of the processing of personal data and the means adopted, including the security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.


This Application
The hardware or software tool through which Users’ Personal Data is collected and processed.
Service
The Service provided by this Application as defined in the relevant terms (if any) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference in this document to the European Union shall be deemed to extend to all current member states of the European Union and the European Economic Area.


Cookie
A small portion of data stored inside the User’s device.
Legal references
This privacy policy is drawn up on the basis of multiple legal systems, including Articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this Privacy Policy applies exclusively to this Application.